سياسة الاسترجاع

Return & Refund Policy – Visitors Gifts

1. Returns
We accept returns within 7 days of delivery under the following conditions:

• Item is unused and in original packaging

• Proof of purchase is provided

2. Non-Returnable Items

• Used or washed items

• Customized or altered thobes

• Clearance or sale items

3. Refunds
Refunds are processed after inspection of the returned item and may take 5–10 business days.

4. Exchanges
We offer exchanges for size or defects, subject to availability.

5. Damaged or Defective Items
If you receive a defective product, contact us within 48 hours with photos.

6. Return Shipping
Customers may be responsible for return shipping costs unless the item is defective.

Business Address:
Visitors Gifts
VoCo Intercontinental Hotel – Commercial Center
Ibrahim Al Khalil St., Misfalah
Makkah, Saudi Arabia
Gate No. 2 – Shop No. 28

Email: support@visitorsgifts.com

Business Hours:
9:00 AM – 6:00 PM (Saturday – Thursday)

Contact: support@visitorsgifts.com